Some frequently asked questions about using MasterClass via the Verizon +play partnership.

🗒 This FAQ article contains information that is specific to members who are signed up via Verizon +Play, so it may not apply if you signed up using another means.

No, only users that do not have an active membership with MasterClass are eligible.

 

If you receive an error when trying to create an account that says “That email has already been taken”, click the “Sign-In'' button at the bottom of the window and sign-in with your existing credentials. You can then follow the prompts on the screen to see if you’re eligible to activate MasterClass with Verizon +play membership.

 

If you are an expired subscriber and want to activate Verizon +play MasterClass 3 Months on Us Offer, simply sign-in to your Verizon +play account, and follow the steps to signup for a MasterClass membership. Once you follow the prompts and arrive at MasterClass and are prompted to create an account select sign-in instead. Once on the sign-in page you can log into your MasterClass account using the email and password for your expired MasterClass membership.

 

If you see a message that you are not able to redeem Verizon +play MasterClass 3 Months on Us Offer, it means that you are an existing subscriber of MasterClass. Verizon +play MasterClass 3 Months on Us Offer is only for new members of MasterClass. For more information on billing and eligibility, please contact Verizon and view their offer terms.

 

If you see this message, it means that the Verizon +play with MasterClass membership has either been: invalidated, expired, redeemed, refunded or cancelled. For more information on subscription management, please contact Verizon.

 

To cancel your membership, log into your MasterClass account, and visit the “Settings” page you can then follow the link to the Verzion +play to cancel. Alternatively, you can visit the Verizon +play dashboard directly to manage your subscription.

🗒 If you are on Verizon +play MasterClass 3 Months on Us Offer and cancel before the 3-month period is over, your access will end at the end of the month in which you requested to cancel.

 

There are a few reasons why your MasterClass account would have been cancelled, including: cancellation of Verizon +play services, suspension due to non payment etc. Please contact Verizon support for more information.

 

Since your MasterClass membership is billed through Verizon, please update your payment method through Verizon +play dashboard.

 

If your login is not working, it is possible that your account has not been activated. Please navigate back to Verizon +play dashboard to add MasterClass to your account again. This will trigger another activation

🗒 Ensure that you click “Get started” at the end of the sign-up process.

 

If you have a MasterClass membership through Verizon +play, you are not able to redeem gifts.

 

Your Verizon +play MasterClass Membership is managed through Verizon +play dashboard, and all billing questions should be directed to Verizon support.