MasterClass
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Submitting Data Privacy Requests
MasterClass provides tools for you to access, manage, or delete your personal data in compliance with global data privacy regulations. You can review our data policies at our Data Privacy Center.
By submitting a deletion request, you will permanently lose access to the product and data, refunds will no longer be available, and this action cannot be undone.
Before Submitting a Request
Deleting your data permanently erases your account, watch history, profiles, and all associated information. As part of this process, your subscription and auto-renewal will be canceled - but only after your request has been fully processed.
Most requests are completed within 30 days, though timing may vary based on complexity and legal requirements. Because cancellation takes effect only after processing, you may still be charged if your subscription renews before your request is completed.
To stop future charges immediately, cancel your subscription renewal separately by following the steps in our Cancelling Your Subscription Renewal article. Subscription cancellation takes effect right away and does not depend on your data deletion request.
đź—’ Use the email associated with your MasterClass account when submitting a request.
MasterClass At Work
If you are part of a MasterClass At Work program, your admin must initiate the request on your behalf. Please contact your program admin for assistance.
How to Submit a Data Subject Request
- Go to https://privacy.masterclass.com/policies.
- Click Make a Privacy Request.
- Select the option that fits your data request (access, deletion, correction, etc.).
- Enter the email address for the account you wish to manage, then click Send Email.
- Check your inbox and verify your identity using the link provided.
- After verification, your request will begin processing. You will also receive a confirmation email indicating the request has started.
- You can check the status of your request anytime by signing into the MasterClass Privacy Center.
- When your request is complete, you will receive a final confirmation email, including any requested data if applicable.
Timelines
Most data subject requests are processed within 30 days, though processing times may vary based on the complexity of the request and regulatory requirements. If additional time is needed, the Data Privacy Center will communicate this during the review process.
If You Submitted a Deletion Request by Mistake
If you believe you requested data deletion in error, please reach out to Customer Support as soon as possible.
We cannot guarantee that a deletion request can be stopped once it begins. Completed deletions are permanent and irreversible, and all account data will be erased in accordance with global privacy regulations.
Related Topics
- For questions about unexpected charges or renewal confusion, see MasterClass Subscription Charge.
- For refund eligibility and steps, visit Requesting a Refund.
- For help cancelling future renewals, see Cancelling Your Subscription Renewal