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    Submitting Data Privacy Requests

    In compliance with current data regulations, MasterClass provides the ability to manage your data while using our platform as well as explanations of your data rights as a consumer. To view our current policies around this, you can visit our Data Privacy Center here.
     
    đź—’ Data deletion is not the same as cancelling your auto-renewal. If you wish to cancel your auto-renewal without permanent erasure of your class history and account, click here for steps on how to do that.

    đź—’ Please provide and use the email associated with your account for your data subject request.

    To submit a data subject request:
    1. Go to www.privacy.masterclass.com
    2. Click Make a Privacy Request
    3. Select which option fits to your data request needs and whether you have a MasterClass account. đź—’ MasterClass At Work users will need to reach out to the admin of their account for permission to file a data request and have the admin reach out on their behalf to have it completed. Please speak with your admin about your data options.
    4. A new window will open giving you options to select what specific action you would like to take. Select what option works for you.
    5. Enter the email you want to control the data of in the text box provided and then click Send Email.
    6. Verify your identity by logging into the Data Privacy Center via the link sent to your email. After verification, you should receive an email confirming the data subject action has been started for the email you received the verification on.
    From here you can check the status of your current data subject request at any time by visiting the MasterClass Privacy Center and signing in. Once a data privacy request is complete, you will receive an email informing you of its completion and any requested data that may have been asked for.

    đź—’ If you feel that you have submitted a data deletion request in error, please reach out to customer support as soon as possible so attempts to save your account can be made. There is no guarantee that the request can be stopped once started and that you will regain access to your account and its history. When an account deletion is complete, there is no recovering the data associated with it in compliance with data privacy regulations around the world.