MasterClass
Unlimited access to 200+ classes from the world's best
Payment Error
Troubleshooting Payment Errors
If you’re experiencing an issue during checkout, the steps below can help resolve the most common causes.
Verify Your Payment Details
Check the following to ensure your payment can be processed:
- All billing information is entered correctly. Typos in card numbers, expiration dates, or ZIP codes are the most common cause of failed payments.
- We currently accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.
- If you are enrolling in the Certificates Program, payments must be made using a credit card.
Refresh Your Checkout Session
If your payment information is correct but the charge still will not go through:
- Go to www.masterclass.com.
- Clear your browser’s cookies and cache.
- Refresh the page.
- Log back into your MasterClass account.
- Attempt the purchase again.
- If you are using a VPN, try disabling it before checking out.
If you need help clearing cookies and cache, visit our
Updating Your Saved Payment Method
If you are updating your payment method for an existing subscription, follow the steps in our Updating Payment Information article.
If You Still Need Help
If payment continues to fail after trying the steps above, reach out to us through the Help Center for further assistance.
You can contact Support by visiting our Contacting MasterClass Support article.
Providing a screenshot of any visible error messages will help us assist you more quickly.