MasterClass
Unlimited access to 200+ classes from the world's best
Cancelling Your Subscription Renewal
You can turn off auto-renewal for your subscription at any time through your account settings.
đź—’ Cancellations cannot be made through the MasterClass app. Please log in at www.masterclass.com using a web browser to make changes.
Steps to Cancel Your Auto-Renewal
- Log into your account at www.masterclass.com.
- Click your profile or account menu in the top right, then select Settings.
- In Account Settings, find the Membership section and click Cancel Membership.
- On the next screen, select Cancel Now to confirm and complete your cancellation.
Once you complete these steps, your subscription will be set to cancel at the end of your current billing period. Your subscription will remain active until the renewal date.
🗒 You’ll receive a confirmation email once your cancellation is processed.
If you wish to re-enable auto-renewal later, you can do so by signing in and selecting Reactivate in your settings.
On Your Phone
- Log into your account at www.masterclass.com using a mobile browser (not the app).
- When prompted, ignore the Go to the App button.
- Tap the menu icon in the top right corner to access your subscription settings and follow the steps listed above.
đź—“ If you're within your first 30 days and do not wish to continue your membership, you may be eligible for a refund. Please see our Requesting a Refund article.
Third-Party Subscriptions
If you purchased your subscription through the iOS App Store or Google Play, cancellations must be completed directly through the respective app store.
- For iOS App Store instructions, visit Managing iOS App Auto-Renewal
- For Google Play instructions, visit Managing Android App Auto-Renewal
🗒 If your renewal date passes and your cancellation has not taken effect, please reach out to the app store’s support team where your purchase was made. Per our Terms of Service (Section 3.3), MasterClass is not responsible for processing or resolving cancellations, renewals, or refunds for subscriptions purchased through third-party marketplaces.
When You No Longer Have Access to Your Original Email Address
If you no longer have access to the email inbox used when signing up for MasterClass, please contact support and provide relevant information about your purchase (account holder’s name, old email address, transaction number, date of purchase, etc.).
Gift Memberships and Auto-Renewal
If your subscription began as a gift membership, your account may renew automatically once the gift period ends. You can cancel future renewals anytime within your account settings before renewal by following the steps above.
If You Use a Third-Party Service to Cancel
If you use a third-party service such as Xpendy, Trim, Rocket Money, or a similar subscription-management platform to request a cancellation of your MasterClass subscription, we’ll still need to confirm with you directly before taking any action. This helps us ensure your request is legitimate and protects your account.
Keep an eye out for our confirmation email and reply as soon as you can to avoid delays. If you don’t receive a confirmation shortly after submitting your request through a third party, please reach out to MasterClass Support directly.
Support
Support is available through the chatbot button in the bottom-right corner of the screen. Visit our Contacting MasterClass Support article for more ways to reach us.