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    Access Limitations to MasterClass Analytics Due to Ad Blockers and Privacy Tools

    Overview
    This document outlines the technical limitations affecting the access to MasterClass analytics when end users employ ad blockers or privacy tools. It is intended to inform stakeholders and users about the potential impact of these tools on data accessibility and functionality.

    Impact of Ad Blockers and Privacy Tools
    Ad blockers and privacy tools are designed to enhance user privacy by blocking tracking scripts, cookies, and other web technologies that collect user data. While these tools effectively protect user privacy, they can also interfere with legitimate analytics services that rely on similar technologies for data collection and site functionality.

    Specific Limitations
    1. Analytics Data Collection:
      • Ad blockers and privacy tools can prevent calls from reaching domains that are responsible for tracking user interactions on the MasterClass platform. This includes scripts used by various analytics platforms to gather data on page views, user engagement, and other relevant metrics.
      • As a result, if an end user has an ad blocker or privacy tool enabled, their activities may not be recorded or reflected in the analytics reports. This leads to incomplete data collection, which can affect the accuracy and reliability of analytics insights.
    2. Cookie Restrictions:
      • Many ad blockers and privacy tools restrict the setting and use of cookies, which are crucial for session management and user identification across browsing sessions. Without these cookies, it is challenging to track user sessions accurately, further degrading the quality of analytics data.
      • The lack of persistent cookies may result in repeated user counts or failure to recognize returning users, impacting user behavior analysis and retention metrics.
    3. Content Loading and Functionality Issues:
      • Some ad blockers and privacy tools block not only tracking scripts but also essential scripts that enable content loading and interactive functionalities on the site. This may lead to a suboptimal user experience, where certain visualizations or dashboard elements of MasterClass analytics do not load properly.

    Recommendations for Users
    To ensure full access to MasterClass analytics and an optimal experience on the MasterClass platform, it is recommended that users:
    • Disable ad blockers and privacy tools while using the MasterClass platform.
    • Add the MasterClass domain to the whitelist (i.e., a list of exceptions) of their ad blocker or privacy tool. This action allows the MasterClass platform to function correctly without being blocked. These lists may be only monitored by the adblocker and not something we can change.

    Conclusion
    While we respect the privacy concerns of our users and recognize the benefits of ad blockers and privacy tools, these technologies can significantly hinder the performance and reliability of MasterClass analytics. Users wishing to utilize the full capabilities of the MasterClass platform should consider adjusting their ad blocker settings accordingly.

    For any further information or support, users can contact our technical support team at enterprise.support@masterclass.com.