Process Management: 4 Benefits of Process Management

Process management describes the tools and structures companies use to improve business operations. Process management, also known as business process management (BPM), is essential to stakeholders because improving workflow management and streamlining employee onboarding makes for more robust business strategies and greater profitability.

Companies will analyze existing processes to find inefficiencies, leading to new approaches or process automation. A BPM lifecycle involves analyzing a process design, modeling various scenarios, implementing new strategies, and tracking improvements.

Process management tools are valuable to a company. Thorough process mapping can assist businesses to:

1. 1. Achieve strategic goals: Process management can help companies more readily reach business goals. Templates for success via project management tools increase operational efficiency and make the company more productive and profitable.
2. 2. Improve customer satisfaction: BPM software can lead to a digital transformation, making it easier for customers to get in touch via chat boxes or other communication methods that allow quicker responses and a better customer experience.
3. 3. Onboard employees: Companies can spend a lot of time getting new hires up to speed. A process management system for knowledge sharing, workplace guides, and a database of business rules can help clarify the employee’s work, making the information they need accessible and empowering them to succeed in their role.
4. 4. Set clear metrics: Companies use BPM tools to make real-time changes to their systems, updating a piece or the entire process to discover and implement new performance metrics for success. These give managers and employees a roadmap toward defining a job well done.

Consider how new process designs can improve business outcomes and create a workplace culture of continuous improvement with the following examples:

1. 1. A bookstore with inconsistent sales: The shop does not have a system for categorizing books, so the company works to determine which kinds of books sell more popularly. Via updated business process management software, the shop finds that a particular genre is more popular than others, so it stocks up on more of those titles to please customers and make more money.
2. 2. A company makes toasters and finds financial and labor inefficiencies in its process management: The company buys two parts for the production of toasters, including the siding with the lever and the metal base. The company seeks a new brand that combines those two pieces, with the siding and base attached, at a lower price than the two individual parts. The company invests in this new product to save production time and the company money.
3. 3. A company with a revolving door of human resources managers: Turnover in the human resources department makes new employee onboarding challenging. The company streamlines the process by creating an employee guide for each type of role at the company and sets up orientation videos to explain company culture and practices for success. The resources will benefit the onboarding process, no matter who is in the HR department.

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