How to Promote Authentic Communication in the Workplace

Authentic communication is a communication style characterized by honesty, integrity, empathy, and self-awareness. When an manager communicates authentically, it shows that they view their direct reports as human beings worthy of respect and dignity. Though a big part of authentic communication involves effectively sharing your own feelings, it also requires active listening and creating a safe space for others to share their opinions and feelings. In a business context, authentic communication is a valuable methodology for building trust with internal team members and customers.

There are several notable benefits of practicing authentic communication in the workplace.

1. 1. Authentic communication creates an inclusive environment. Authenticity requires active listening and genuine concern for the wellness of others. In an environment where authentic communication is a priority, all members feel that their voice is valuable and taken into consideration. This can create a greater sense of harmony and teamwork in the workplace.
2. 2. Authentic communication builds trust. Communicating clearly and honestly prevents confusion and miscommunication and creates a sense of confidence. People are more likely to trust someone whose words match their actions. When you’re honest with your employees about business decisions, they’re more likely to trust you in the future.
3. 3. Authentic communication is dignifying. An authentic leader and communicator views their employees as human beings first and foremost. This means taking an appropriate interest in their lives, prioritizing people’s mental health, and respecting work-life balance.

Consider these tips for improving your authentic communication skills:

• Be open and clear: Speak simply, and openly, keeping in mind the goals you want to achieve. Choose the right time and place for conversations, and be polite and respectful in your tone.
• Be honest: Honesty and transparency are integral to building work relationships based on mutual trust; make sure your words match words and actions are aligned, and be as transparent about decisions as you can. Speak for yourself (“this is what I think” rather than “you did this”), and clarify when you are speaking on behalf of others.
• Listen: Clear communication starts with active listening. If you focus only on how you’re expressing yourself, chances are you’re not listening or reacting to what others are bringing to the table. Pay close attention to what’s being said and make others feel heard and considered.
• Empathize: Being able to understand the feelings of those around you is an integral part of being an authentic communicator. Having high emotional intelligence and demonstrating an ability to empathize builds rapport between you and others and increases your ability to communicate effectively.
• Consider how you communicate: Authentic communication isn’t just about what you say but how you say it. Make sure your tone is in keeping with the content of your speech. Nonverbal cues such as posture and making eye contact are equally important. Developing an awareness of your body language and tone of voice will improve your messaging and presentation skills.
• Prioritize teamwork: The ability to actively engage in team-building and consistently collaborate with coworkers is an important part of building trust within your team. Prioritize forging strong relationships based on shared goals, where your teammates feel secure and valued.

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